Terms & Conditions of Sale and Installation

Last updated:27 January 2026

These Terms & Conditions (“Terms”) apply to products and services supplied by Cluuo Group Ltd trading as Liftt (“Liftt”, “we”, “us” or “our”).

Company details:
Cluuo Group Ltd t/a Liftt
Unit 5 Pilning Forge
Whitehouse Lane
Pilning
Bristol
BS35 4LR

Email: [email protected]
Telephone: 0800 020 9839
Company number: 12869305
VAT number: GB420856407

These Terms apply when you purchase a garage door, associated products, installation or other services from Liftt.

Nothing in these Terms affects your statutory rights as a consumer.

1. About These Terms

1.1 Our Contract With You

These Terms, together with your quotation, order confirmation, survey or Installation Check documentation and any specification agreed in writing, form the contract between you and Liftt.

If there is an inconsistency between these Terms and something specifically agreed in writing on your quotation or order confirmation, the specifically agreed written term will normally take priority.

1.2 Consumers

These Terms are primarily intended for homeowners and other customers acting as consumers.

A consumer is an individual acting wholly or mainly outside their trade, business, craft or profession.

Consumer rights provided by law cannot be excluded or restricted by these Terms.

1.3 Business Customers

If we expressly agree to supply a customer acting wholly or mainly for business purposes, additional or different terms may apply and will be confirmed where appropriate.

1.4 Changes to These Terms

The version of these Terms in force when your order is accepted will apply to your contract.

We may update the Terms displayed on our website from time to time, but a later change will not retrospectively alter an existing contract unless the change is required by law or is expressly agreed between us and you.

2. Quotations and Orders

2.1 Quotations

Any quotation we provide is based upon the information available to us at the time.

A quotation remains valid for the period stated on it. If no validity period is shown, we may withdraw or revise the quotation before an order is accepted.

2.2 Formation of the Contract

Your order becomes binding when:

the relevant survey or Installation Check has been completed where required;
the final specification and price have been agreed;
the required deposit has been received; and
Liftt has confirmed acceptance of the order.

Submitting an enquiry, receiving an online quotation or booking an appointment does not by itself mean that we have accepted an order for manufacture.

2.3 Product Specification

Your order confirmation will record the main agreed specification, which may include:

dimensions;
colour;
controls;
opening arrangement;
guides;
hood or box;
safety equipment;
overrides;
cladding or trims;
optional extras; and
installation requirements.

You should check your order confirmation carefully and tell us promptly if you believe anything is incorrect.

2.4 Changes Requested by the Customer

Changes requested after an order has been accepted are subject to our agreement.

A change may result in:

an additional charge;
a revised specification;
additional manufacturing work; or
a revised installation timescale.

We will tell you about any material additional cost before proceeding with the change.

3. Surveys and Installation Checks

3.1 Purpose of the Survey

Where required, Liftt will carry out an Installation Check or survey before manufacture.

The purpose is to obtain measurements and assess the reasonably visible conditions relevant to installing the door.

3.2 Non-Invasive Survey

Unless expressly agreed otherwise, our survey is visual and non-invasive.

We are not responsible for defects or conditions which could not reasonably have been identified during a normal survey, including hidden:

structural defects;
rotten timber;
defective brickwork;
concealed wiring;
pipework;
asbestos-containing materials;
damp;
voids;
unstable substrates;
hidden fixings; or
other concealed conditions.

3.3 Measurements Taken by Liftt

Where Liftt measures the opening as part of our survey and manufactures the door using those measurements, responsibility for correctly transferring those measurements into our manufacturing process rests with us.

If we make an error, we will take reasonable steps to correct it.

3.4 Measurements Supplied by the Customer

Where a Customer specifically asks us to manufacture a product using measurements supplied by the Customer or another third party, the Customer is responsible for ensuring those measurements are accurate.

We are not responsible for additional work or replacement products required solely because Customer-supplied measurements were incorrect.

We will make this clear where an order is being manufactured using Customer-supplied dimensions.

3.5 Survey or Installation Check Fee

Where we charge a survey or Installation Check fee, including a fee which becomes payable if you decide not to proceed, that fee will be explained to you before the appointment is booked.

Where expressly agreed in advance, our standard Installation Check call-out fee for a Customer who does not proceed may be £150 plus VAT.

No such fee will be payable merely because it appears in these Terms if it was not properly disclosed and agreed before the relevant appointment.

4. Prices and Payment

4.1 Prices

Unless stated otherwise, prices provided to consumers include VAT.

Your quotation or order confirmation will show the total price and any material optional charges.

4.2 Deposit

Our normal deposit is 50% of the agreed order value following the final survey or Installation Check.

The deposit confirms your order and allows manufacture and procurement to begin.

A deposit is an advance payment towards the contract price. Its treatment following cancellation is governed by Section 5 of these Terms and applicable consumer law.

4.3 Balance Payment

The remaining balance is payable at the stage stated on your order confirmation or invoice.

Unless another arrangement has been agreed in writing, payment must be made in cleared funds when due.

4.4 Additional Work

Work or materials outside the agreed specification may be charged separately.

Where practicable, we will explain and agree material additional costs with you before carrying out the additional work.

5. Cancellation

5.1 Your Statutory Rights

Your legal right to cancel depends upon:

how and where the contract was entered into;
whether the goods are standard or made to your specification;
whether manufacture has begun;
whether services have begun; and
the circumstances of the particular contract.

Nothing in this section removes a statutory cancellation right where one applies.

5.2 Made-to-Measure and Bespoke Garage Doors

Garage doors supplied by Liftt are commonly manufactured, cut or configured specifically for the dimensions and requirements of an individual property.

Where goods are genuinely made to the consumer’s specifications or clearly personalised, the statutory cooling-off right that would normally apply to certain distance or off-premises purchases may not apply to those bespoke goods.

This does not affect your rights if goods are faulty, incorrectly manufactured, not as described or otherwise fail to comply with applicable consumer law.

5.3 Where a Statutory Cancellation Right Applies

Where the law gives you a statutory cooling-off right, we will provide the information required by law.

The normal cancellation period for an applicable distance or off-premises contract is 14 days.

You may exercise a statutory cancellation right by making a clear statement that you wish to cancel.

You do not have to use a particular form unless the law requires otherwise.

5.4 Services During a Cancellation Period

Where a statutory cancellation right applies to a service and you specifically ask us to begin providing the service during that cancellation period, you may be required to pay a reasonable proportion for services properly provided before cancellation, where permitted by law.

5.5 Customer Cancellation Outside a Statutory Right

If you ask to cancel an order when you do not have a statutory right to cancel, we will consider the stage reached with your order.

We will not impose an arbitrary penalty.

However, you may be responsible for reasonable losses directly caused by the cancellation, including appropriate costs already incurred for:

bespoke manufacture;
materials specifically ordered for your door;
manufacturing labour;
third-party charges;
delivery or transport commitments;
work already performed; and
other genuine losses directly resulting from cancellation.

Any amount retained or charged will take account of costs we have saved or can reasonably recover.

We will take reasonable steps to minimise our loss.

We may provide a breakdown of the amount where reasonably requested.

5.6 Cancellation Because Liftt Is in Breach

Nothing in these Terms prevents you exercising any legal right you may have to terminate the contract because of a material breach by Liftt.

5.7 Cancellation by Liftt

We may cancel an order where we have a genuine reason which prevents us from reasonably performing the contract, for example where:

installation would be unsafe or unlawful;
the property is materially unsuitable;
information necessary to manufacture or install the door cannot be obtained;
the Customer commits a serious breach of the contract and does not remedy it within a reasonable period after being asked to do so; or
circumstances outside our reasonable control make performance impossible.

If we cancel for a reason which is not the Customer’s fault, we will refund payments for goods or services which we will not provide, subject to any rights already accrued.

6. Installation Timescale

6.1 Standard Installation Timescale

Unless a different timescale is stated on your quotation or order confirmation, our standard target is to install your garage door within approximately four weeks from the later of:

receipt of the required deposit;
completion of the final Installation Check or survey; and
approval of the final specification where further approval is required.

The timescale applicable to your order will be the timescale communicated to you when the contract is agreed.

6.2 Installation Appointments

We will arrange an installation appointment within the applicable installation period.

An appointment date is an agreed operational appointment but is not automatically a guaranteed or legally essential completion date unless this has been specifically agreed with us in writing.

6.3 Rearranging an Installation Appointment

Occasionally we may need to rearrange an installation appointment.

Reasons may include:

manufacturing issues;
incorrect, missing or damaged components;
quality-control issues;
transport problems;
vehicle or equipment failure;
installer illness;
adverse weather;
safety concerns;
access problems;
delays affecting a previous installation; or
other genuine operational circumstances.

Where this happens, we will notify you as soon as reasonably practicable and offer a replacement appointment.

6.4 Installation Remaining Within the Agreed Installation Period

If an individual installation appointment has to be rearranged but we complete installation within the overall installation period agreed for your order, rearranging the earlier appointment will not by itself mean that the overall installation period has been missed.

This does not affect any rights you may have where a particular date was specifically agreed as essential.

6.5 Essential Dates

If you require installation by a particular date because the date is essential to you, you must tell us before entering into the contract.

The date will only be treated as a guaranteed or essential completion date where Liftt expressly agrees to this in writing.

6.6 Delay Beyond the Agreed Period

If we cannot complete the installation within the agreed period, we will contact you and provide a revised expected date.

Any statutory rights you may have in relation to a significant delay remain unaffected.

7. Installation Appointments and Customer Responsibilities

7.1 Access

The Customer must provide reasonable access to the garage and surrounding working area on the installation date.

Unless otherwise agreed, the garage entrance and immediate working area should be cleared sufficiently for our installation team to work safely.

We recommend at least approximately one metre of clear working space around the installation area where reasonably possible.

7.2 Vehicles and Belongings

Vehicles, valuable items and other belongings which might obstruct the installation or reasonably be at risk during the work should be moved before our installers arrive.

7.3 Customer or Representative

A responsible adult must normally be available at the property to provide access and deal with any decisions reasonably required during installation unless another arrangement has been agreed.

7.4 Failed Installation Due to Customer Circumstances

If our installers attend but cannot carry out the installation because of circumstances reasonably within the Customer’s control, we may charge a reasonable wasted-visit or reattendance cost.

Examples include:

no access to the property;
insufficient working clearance after we have asked for it;
the Customer not being present when required;
undisclosed building works preventing installation; or
an unsafe condition created or controlled by the Customer.

Where a fixed reattendance charge is used, our normal charge is £150 including VAT, provided the charge has been appropriately communicated and is reasonable in the circumstances.

If our actual loss is lower, or the Customer was not reasonably responsible for the failed visit, we will act reasonably when deciding whether a charge is appropriate.

8. Customer Arrangements and Additional Expenses

8.1 Arrangements Based on an Installation Date

Unless we have expressly confirmed in writing that a particular installation date is guaranteed or essential, Customers should avoid entering into unnecessary non-cancellable financial commitments which depend upon installation taking place on that specific date.

8.2 Claimed Additional Costs

The fact that an installation appointment has been rearranged does not automatically make Liftt responsible for every additional cost incurred by the Customer.

Where a Customer seeks reimbursement of an expense allegedly resulting from a breach by Liftt, the Customer should provide reasonable evidence showing:

what expense was incurred;
the amount paid;
when it was incurred;
why it was necessary;
how it resulted from the relevant breach; and
why it could not reasonably have been avoided or reduced.

8.3 Reasonable Steps to Reduce Loss

Both Liftt and the Customer are expected to take reasonable steps to prevent avoidable losses from increasing.

If you become aware that a delay or other issue may cause you to incur significant additional expense, you should tell us as soon as reasonably possible so that we have an opportunity to consider whether that expense can reasonably be avoided or reduced.

8.4 Examples of Additional Expenses

Additional expenses can include:

alternative vehicle parking;
commercial vehicle storage;
accommodation;
travel;
time away from work;
alternative transport;
storage charges; or
third-party contractor charges.

Liftt will not be responsible for such expenses merely because they were incurred.

Whether any particular cost is recoverable will depend upon whether, under applicable law, the loss was directly caused by our breach, reasonably foreseeable, reasonably incurred, proportionate, supported by evidence and could not reasonably have been avoided or reduced.

8.5 No Prior Acceptance of Liability

Receiving, discussing or requesting evidence of a Customer’s claimed expense does not itself mean that Liftt has accepted liability for that expense.

9. Site Conditions

9.1 Suitable Structure

The property must provide a reasonably suitable and safe structure to which the door and associated equipment can be installed.

9.2 Hidden or Pre-Existing Conditions

We are not responsible for pre-existing defects or hidden site conditions which we did not cause and could not reasonably have identified.

These may include:

damaged brickwork;
unstable masonry;
rotten timber;
uneven floors;
damp;
defective render;
unsuitable lintels;
hidden cabling;
hidden pipes;
existing structural movement;
poor previous workmanship; or
unsuitable fixing surfaces.

9.3 Unsafe Conditions

If our installers discover a condition which makes installation unsafe or materially unsuitable, they may suspend the work.

We will explain the issue and, where appropriate, what needs to be rectified before installation can continue.

9.4 Asbestos and Hazardous Materials

The Customer should inform us before installation if they know or reasonably suspect that asbestos or another hazardous material is present in the working area.

We may stop work if potentially hazardous material is discovered.

Any specialist testing, removal or remedial work is the Customer’s responsibility unless expressly included in our quotation.

9.5 Structural and Building Work

Unless expressly included in the quotation, Liftt’s standard installation does not include substantial:

structural alterations;
brickwork;
steelwork;
major carpentry;
plastering;
rendering;
floor alterations;
asbestos removal; or
other specialist building work.

Any additional work required will be discussed with the Customer.

10. Electrical Supply

10.1 Power Requirement

Electric roller garage doors require a suitable electrical supply.

Unless electrical work is expressly included in our quotation, the Customer is responsible for ensuring that an appropriate and safe electrical supply is available.

10.2 Existing Electrical Systems

We are not responsible for defects in the property’s existing electrical installation or power supply which are unrelated to the garage door equipment supplied by us.

10.3 Power Failures

Loss of mains power, tripped circuits, defective sockets, damaged third-party wiring and other external electrical problems are not garage door manufacturing defects.

11. Removal of Existing Garage Doors

Where removal and disposal of an existing garage door is included in the order, we will take reasonable care during removal.

Removing an existing door can expose or disturb pre-existing:

fixing holes;
old sealant;
paint;
render;
timber;
brickwork;
corrosion;
previous repairs; or
concealed defects.

We are not responsible for pre-existing damage or unavoidable cosmetic disturbance resulting from reasonable removal work.

We remain responsible for damage caused because we failed to exercise reasonable care and skill.

12. Cladding, Trims and Finishing Work

Where cladding, trims or other finishing work is specifically included in the quotation, we will install them with reasonable care and skill.

Where additional cladding or trim becomes necessary because of site conditions which could not reasonably have been identified beforehand, we will explain the additional requirement and any additional charge before carrying out material extra work.

Decorative cladding and trim may have different maintenance and durability characteristics from the mechanical garage door system.

13. Product Appearance and Manufacturing Tolerances

13.1 Colour

Powder-coated products may show minor differences in colour, shade, gloss or texture between:

batches;
different materials;
components;
samples;
photographs; and
finished products.

Lighting conditions can also affect perceived colour.

Minor differences within normal manufacturing tolerances are not necessarily defects.

13.2 Normal Operational Marking

Because a roller garage door curtain moves through guide channels, normal use may result in some marking where surfaces come into contact.

Normal operational marking, including marking on parts of the curtain which travel through the guides or are not normally visible when the door is closed, is not by itself a manufacturing defect.

13.3 Samples and Images

Samples, website images and photographs are intended to give a reasonable representation of the product.

Natural differences in screen displays, lighting, production batches and manufacturing tolerances mean they cannot always provide an exact colour match.

14. Use of the Garage Door

The Customer must operate the door in accordance with the instructions provided.

The Customer should:

keep the operating area reasonably clear;
avoid deliberately obstructing the curtain;
avoid forcing the door manually unless following the correct emergency procedure;
stop using the door if there is an obvious safety problem; and
contact Liftt if they believe the door has developed a fault.

Damage caused by misuse is not a manufacturing defect.

15. Warranty

15.1 Standard Warranty

Unless a different warranty period is stated on your order documentation, Liftt’s standard domestic roller garage door installation is supplied with our advertised 5-year parts and labour warranty from the date of installation.

The warranty is a commercial warranty in addition to, and not instead of, your statutory consumer rights.

15.2 What the Warranty Covers

Subject to these Terms, the warranty covers faults resulting from defects in materials, manufacture or Liftt installation which arise during normal domestic use.

15.3 Our Remedy

Where a valid warranty fault is confirmed, Liftt will normally repair or replace the affected part as appropriate.

We may use a replacement part which is functionally equivalent where an identical component is no longer available.

15.4 Warranty Exclusions

The commercial warranty does not cover faults or damage caused by:

misuse;
accidental damage;
collision or impact;
vandalism;
flooding or abnormal water exposure;
fire;
third-party equipment;
external electrical faults;
power surges;
building movement;
alterations to the property;
obstruction of the door;
abnormal strain;
failure to follow operating instructions;
unauthorised alterations or repairs where those alterations or repairs caused or contributed to the fault;
normal wear and tear; or
consumable items such as remote-control batteries.

15.5 Locking Straps and Safety Components

Locking straps and similar components are covered where they fail because of an inherent product or manufacturing defect.

They are not covered by the commercial warranty where failure was caused by obstruction, misuse, impact, abnormal strain or another external cause.

15.6 Normal Marking

Normal marking caused by the curtain moving through the guide runners is not covered as a cosmetic warranty issue unless the marking results from a defect in the product or installation.

15.7 Cladding and Trim

Decorative cladding and trim are not treated as part of the mechanical garage door operating-system warranty unless your order states otherwise.

This does not remove any legal rights you may have in relation to faulty materials or workmanship supplied by Liftt.

15.8 Third-Party Alterations

If somebody other than Liftt or an authorised person alters, relocates, rewires, dismantles or repairs the door, our commercial warranty may not cover a fault to the extent that the unauthorised work caused or contributed to that fault.

An unrelated modification will not automatically remove rights concerning an entirely separate defect.

15.9 Changes to the Property After Installation

We install the door based upon the site conditions existing on the installation date.

We are not responsible under the commercial warranty for problems subsequently caused by changes to the property, including:

lowering or raising the garage floor;
new flooring;
changes to the opening;
building movement;
alterations to guides or fixings;
electrical alterations; or
structural work.

For example, lowering a floor after installation may alter the relationship between the curtain and the finished floor level.

16. Service and Call-Out Visits

16.1 Warranty Faults

Where a visit is required because of a valid fault covered by the Liftt warranty, there will be no call-out charge for the covered repair.

16.2 No Fault Found or Customer-Caused Issues

Where a service visit establishes that the door is operating correctly or that the problem was caused by something not covered by the warranty, a call-out charge may apply.

Our standard no-fault call-out charge is currently £150 including VAT.

Examples include:

user error;
an obstruction;
depleted remote batteries;
power failure;
defective external electrical supply;
accidental damage;
third-party interference; or
another issue unrelated to a defect in the door supplied or installed by Liftt.

We will explain the applicable call-out charge before arranging a chargeable visit where reasonably practicable.

16.3 Additional Parts or Work

Additional parts or labour required because of accidental damage, misuse or other non-warranty causes may be charged separately.

17. Our Responsibility to You

17.1 Statutory Rights

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing excludes or restricts your statutory rights concerning goods or services which must, where applicable:

be of satisfactory quality;
be fit for purpose;
be as described;
be installed correctly where installation forms part of the contract; and
be supplied or performed with the standard required by applicable consumer law.

17.2 Death, Personal Injury and Fraud

Nothing in these Terms excludes or limits liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation; or
any other liability which cannot lawfully be excluded or restricted.

17.3 Foreseeable Loss

If we breach the contract, we are responsible for loss or damage which is a reasonably foreseeable consequence of that breach, subject to applicable law.

A loss is generally foreseeable where it was obvious that it might happen or where relevant circumstances were made known to both parties when the contract was entered into.

17.4 Losses We Did Not Cause

We are not responsible for loss or damage which was not caused by our breach.

17.5 Avoidable or Unreasonable Loss

We are not responsible for losses to the extent that they:

could reasonably have been avoided or reduced;
were unnecessarily incurred;
are unreasonable or disproportionate;
are too remote;
were not reasonably foreseeable; or
cannot reasonably be evidenced.

17.6 Indirect and Consequential Loss

Subject always to your statutory rights and losses which cannot lawfully be excluded, Liftt is not responsible for indirect or consequential losses which were not reasonably foreseeable when the contract was entered into.

17.7 Business Losses

Where you purchase the garage door as a consumer, Liftt is not responsible for losses relating solely to business activity, including:

loss of business;
loss of profit;
loss of revenue;
loss of contracts;
loss of commercial opportunity; or
business interruption.

17.8 Notification of Potential Loss

If you believe that a problem with your order is likely to cause significant additional expense, you should tell us promptly.

This gives both parties a reasonable opportunity to prevent or minimise unnecessary expense.

18. Circumstances Outside Our Reasonable Control

We are not responsible for a failure or delay caused by an event genuinely outside our reasonable control.

Examples may include:

extreme weather;
serious transport disruption;
fire;
flood;
epidemic or public emergency;
war;
civil disturbance;
industrial action not involving our own workforce;
major failure of utilities or communications;
government restrictions; or
significant supply-chain disruption which could not reasonably have been avoided.

If such an event affects your order:

we will contact you as soon as reasonably practicable;
our obligations will be suspended to the extent reasonably affected; and
we will try to arrange performance as soon as reasonably possible.

If the delay becomes substantial, any statutory right you may have to terminate the contract remains unaffected.

19. Complaints

We want to resolve complaints quickly and fairly.

Please send complaints to:

[email protected]

or:

Cluuo Group Ltd t/a Liftt
Unit 5 Pilning Forge
Whitehouse Lane
Pilning
Bristol
BS35 4LR

Please include, where possible:

your name;
address;
order or invoice number;
details of the problem;
relevant photographs or documents; and
what you would like us to do to resolve the matter.

We will investigate the complaint and respond as soon as reasonably practicable.

If we reach the end of our internal complaints process without resolving a consumer complaint, we will provide any information about Alternative Dispute Resolution which we are required to provide by law.

Nothing in our complaints process prevents a consumer exercising their legal rights.

20. Photographs and Records

20.1 Installation Records

We may take photographs or video before, during or after installation where reasonably necessary for:

installation records;
measurements;
quality control;
staff training;
warranty administration;
health and safety;
complaint investigation; or
dispute resolution.

Any personal data will be handled in accordance with our Privacy Policy.

20.2 Marketing Photographs

We will only use identifiable Customer or property photographs for marketing where an appropriate permission or other lawful basis exists.

Where we ask for marketing permission, that permission is optional and is not a condition of buying a garage door.

Declining marketing permission will not affect your price, installation, warranty or service.

Where consent is relied upon, you may withdraw consent for future marketing use by contacting [email protected].

Withdrawal does not affect lawful use which occurred before consent was withdrawn.

21. Call Recording

Inbound and outbound telephone calls may be recorded where appropriate for:

verifying information;
training;
quality assurance;
complaint handling;
dispute resolution;
fraud prevention; and
legal or regulatory purposes.

Recordings will be handled in accordance with our Privacy Policy and applicable data-protection law.

22. Privacy

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains:

what information we collect;
why we collect it;
how it is used;
how long it is retained;
who it may be shared with; and
your data-protection rights.

The Privacy Policy is available on the Liftt website.

23. Website and Account Use

If you create an account on our website, you are responsible for keeping your login credentials reasonably secure.

You must not:

attempt to gain unauthorised access to our website or systems;
interfere with operation of the website;
introduce malicious software;
scrape or harvest data unlawfully;
use the website for unlawful purposes; or
attempt to reverse engineer protected website software.

We may restrict access where reasonably necessary to protect our website, customers or systems.

24. Intellectual Property

The Liftt name, branding, website, designs, text, photographs, graphics and other website content are owned by or licensed to Liftt unless stated otherwise.

Nothing in these Terms gives permission to reproduce or commercially exploit our intellectual property without our written permission.

25. Third-Party Websites

Our website may contain links to third-party websites.

These links are provided for convenience.

We do not control third-party websites and are not responsible for their content, availability, security, terms or privacy practices.

26. Communications

We may communicate with you using:

email;
telephone;
SMS;
post; or
other contact details you have provided.

Please ensure that the contact information supplied to us is accurate.

Contract documentation and notices may be provided electronically where permitted by law.

27. Transfer of the Contract

We may transfer our rights or obligations under the contract to another organisation where this does not reduce your rights or materially disadvantage you.

You may only transfer your rights or obligations under the contract where we agree in writing or where the law otherwise permits.

28. If Part of These Terms Is Invalid

If a court or competent authority decides that any provision of these Terms is unlawful, invalid or unenforceable, the remaining provisions will continue to apply.

Where appropriate, the affected provision will be treated as modified only to the minimum extent necessary for it to be lawful and enforceable.